Returns & Privacy Policy, Terms & Conditions

nuvoFIBR Pty Ltd ABN 79 647 989 704 recognises and respects the importance of your privacy. We are committed to protecting personal information about you which we hold in the strictest of confidence.

We intend to comply with the Privacy Act 1998.

Consent
By using our website you have consented to the storage of your personal information. We will only use your personal information to provide you with further details of the products and services you have authorised.

Controlling your personal information
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We will handle requests for access to your personal information in accordance with the national privacy principles. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as practicable and we will promptly correct any information found to be incorrect.

If you no longer wish to receive emails or other social media communications, you can retract your consent at any time. Simply send us an email if you want to be removed from the nuvoFIBR mailing list.

Disclaimer
The views and opinions expressed on this website are not necessarily those of nuvoFIBR Pty Ltd. The material on this website is general information only and not advice on any matter, and must not be relied on as such. Some material may also represent personal views of third parties and does not necessarily reflect the views of the site.

nuvoFIBR Pty Ltd accepts no responsibility or liability arising from or connected to the accuracy, reliability, currency or completeness of any material contained on this website. You are expected to exercise your own care and due diligence, and make independent evaluations for your own use and purposes.

Returns Policy
We value our customers and we will always endeavour to do our very best to satisfy our customers provided the issues are reasonable and within our control.

Damaged / Expired Products
We are more than happy to accept the return of any product which is damaged, expired or does not match the description of what you ordered. We ask that you please inspect the parcel before signing with the courier should any damage have occurred in transit.

If your product is damaged, expired or does not match the description of what you ordered please contact us at admin@nuvofibr.com within 48 hours of receiving your goods and provide photo verification of all of the products received as well as the Tax Invoice which was placed in with your order.

Our Team will review your enquiry and confirm if your return, exchange or refund has been accepted. Thank you for your understanding and patience whilst we work together to provide a solution for your experience.

Change of Mind
We are unable to refund or exchange a product due to change of mind. Please ensure that you are purchasing the correct product at the time of ordering.
If for any reason you realise after placing your order that you may have chosen the incorrect product, please contact us at admin@nuvofibr.com immediately.

Due to system limitations and the high volume of orders that we process, we are unable to give a store credit, swap products or flavours once an order has been made. We can cancel and refund your item/s if your order has not yet been dispatched.

Our company is committed to providing a high-quality standard of products and service. We blend to the BRC certification and must adhere to and maintain at all times the highest levels of food safety, cleanliness, quality assurance and control in all areas of our warehouse.

Therefore, the following conditions are not eligible for refunds or exchanges:

If claims for defective products are not made within 48 hours after receipt of goods.
The products have been opened or the customer has sampled and does not enjoy or does not want the products anymore.
The customer changes their mind, has made an error in their order or an error with their delivery address and contact information.
The delivery of a customer’s order has taken longer than expected to arrive and the customer has decided that they do not wish to receive the order anymore.
If there is a sudden change of price. Prices on our website are subject to change without prior notice due to the dollar fluctuation with exchange rates as well as ad hoc sales and promotions.
The customer’s order has been returned to sender by the courier and the customer has not made contact back to us within the required 1 week time frame.
The customer’s order has been returned to the sender by the courier and the product has taken longer than 2 weeks to be returned to us.